Terms of Service

Effective September 28, 2026

1. Acceptance of terms

By installing, subscribing to, or using an App via the Atlassian Marketplace, you ("Customer," "Licensee," or "User") agree to be bound by these End User Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

These Terms incorporate by reference the Atlassian Marketplace Terms of Use and the Atlassian Standard Marketplace End User Agreement.

2. License grant & scope

Subject to Customer's compliance with these Terms and payment of applicable subscription fees via the Atlassian Marketplace, Crew Labs grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, worldwide license to install and use the App solely for Customer's internal business operations within Customer's Atlassian Cloud instance.

3. Atlassian Forge platform & data security

1. Atlassian Cloud trust boundary: Each App is built natively on the Atlassian Forge platform. All processing and execution take place within Atlassian's secure cloud infrastructure.
2. Data isolation: Apps do not transmit, export, or store Customer data, webhook payloads, or Jira issue contents on external Crew Labs servers or third-party databases.
3. Write-only secrets: Shared secrets generated or entered into an App are encrypted and stored within Customer's own Atlassian Key-Value Store (KVS) using write-only security.

4. Subscriptions, trial & billing

1. Atlassian Marketplace billing: Subscriptions, free trials, payments, taxes, and renewals are handled exclusively through Atlassian Marketplace billing infrastructure in accordance with Atlassian's payment terms.
2. Free trial: Customers may evaluate an App during the trial period offered on its Marketplace listing. Continued use after the trial requires an active paid Marketplace subscription; inactive or expired subscriptions may result in reduced or suspended functionality.

5. Support & maintenance

1. Support channels: Support is provided via email at support@crewlabs.io.
2. Service level: Support is offered during standard business hours (Monday through Friday, 9:00 AM–5:00 PM EST). Target initial response time is within 24 to 48 business hours.
3. Updates: Crew Labs may issue updates, bug fixes, or enhancements to an App from time to time via the Atlassian Marketplace.

6. Intellectual property

Crew Labs retains all right, title, and interest (including all patent, copyright, trade secret, and other intellectual property rights) in and to each App and any derivative works, enhancements, or modifications thereof.

7. Disclaimer of warranties

To the maximum extent permitted by applicable law, each App is provided "as is" and "as available," without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Crew Labs does not warrant that any App will be uninterrupted, error-free, or secure.

8. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Crew Labs be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or use, arising out of or in connection with an App or these Terms, even if advised of the possibility of such damages. Crew Labs' total aggregate liability under these Terms shall not exceed the total fees paid by Customer for the App in the twelve (12) months preceding the claim.

9. Termination

1. Termination by Customer: Customer may terminate these Terms at any time by uninstalling the App from its Atlassian Cloud instance and cancelling the subscription in Atlassian Marketplace.
2. Data purge: Uninstalling an App automatically purges all app configurations, stored secrets, and deduplication keys from Customer's Atlassian Key-Value Store.

10. Changes to these terms

If these Terms ever change, the updated version will be posted at this same URL with a new effective date.

11. Contact

Questions about these Terms can be sent to support@crewlabs.io.