Stop internal notes from leaking to customers.
GuardComment for Jira Service Management blocks agents from submitting public customer-facing comments during sensitive workflow transitions — configurable per project and per transition, enforced before the transition commits.
Blocks transitions in real time
A workflow validator intercepts the transition before it commits, rejecting public comments on restricted steps instantly.
Per-transition configuration
Admins choose exactly which transitions are protected — e.g. Escalate to Dev, Internal Triage, Vendor Escalation.
Strict block or warning mode
Choose whether a violation hard-blocks the transition or just warns the agent, to match your team's tolerance.
100% Atlassian trust boundary
Built on Atlassian Forge. Runs entirely inside Atlassian's infrastructure — no external servers.